FAQ

Customer FAQ

1. What is Black Seat?

Black Seat is a platform that allows you to book premium hospitality for sporting, musical, and cultural events. Enjoy private suites, exclusive passes, and unique experiences with ease.

2. What types of events can I find on Black Seat?

We offer VIP experiences for a wide range of events: matches (football, rugby, tennis, etc.), concerts (pop, classical, festivals, etc.), and cultural shows (theater, dance, exhibitions, etc.).

3. How do I book a VIP experience on Black Seat?

It's simple! Browse our offers, select the experience you're interested in, and follow the steps to book. You'll receive a confirmation email, once availability has been confirmed by the organizer, and your tickets or passes will be sent no later than 48 hours before the event.

4. What services are included in premium hospitality?

It depends on the offer, but our hospitality packages generally include: access to a private box or premium seats, catering services (cocktails, champagne, etc.), priority access, and sometimes exclusive meetings (e.g., with an artist or player). Details of each offer are listed on the product page.

5. What payment methods are accepted?

We accept credit card payments (Visa, Mastercard, American Express) and bank transfers. Other payment methods, such as PayPal, may be added soon. All payments are secured via SSL/TLS protocols.

6. Can I cancel or change my reservation?

In accordance with Article L221-28 of the French Consumer Code, reservations for dated events are non-cancellable and non-refundable, except in the event of cancellation by the organizer. Any possible changes must be requested at least 7 days before the event, subject to availability.

7. What happens if the event is canceled or postponed?

Cancellation: If the event is canceled, you will be fully refunded (excluding any shipping costs) within 15 days, provided the organizer returns the funds to us.

Postponement: If postponed, your reservation remains valid for the new date. If you are unable to attend, you will be offered a credit note that can be used on another experience offered by the organizer within 12 months.

8. How will I receive my tickets or VIP passes?

You will receive your tickets by email (e-ticket or m-ticket) no later than 48 hours before the event. Some physical tickets can be collected at the event box office 1.5 hours before the start, upon presentation of ID and your order number.

9. Are the tickets nominative?

It depends on the event. Some tickets may be nominative and non-transferable (please indicate this when booking). ID may be required at the entrance.

10. What should I do if I lose my ticket?

Lost or stolen tickets cannot be refunded or replaced. If you have an e-ticket or m-ticket, you can reprint or download it again from your customer account.

11. Are there any specific conditions for accessing the event?

Yes, you must respect the organizer's access conditions (e.g., dress code, opening hours) and the venue's internal regulations. It is prohibited to bring in dangerous objects (weapons, bottles, etc.), and a security check may be carried out at the entrance.

12. Can I come with children?

Minors must be accompanied by an adult and remain under their responsibility. Some events may not be suitable for young children (e.g., major matches not recommended for children under 5). Check the organizer's recommendations.

13. How to contact Black Seat if I have any questions?

You can contact us by email at contact@blackseat.fr or by phone at +33 6 79 69 80 88. We are here to help you!

Partner FAQ

1. What is Black Seat and how can it help my organization?

Black Seat is a platform that connects event organizers with VIP clients to market premium hospitality (boxes, exclusive passes, unique experiences). We help you:

• Reach a premium and diverse clientele.
• Maximize your revenue through increased visibility.
• Simplify the sale of your hospitality with an intuitive interface.

2. What types of events can I offer on Black Seat?

You can offer hospitality for a wide range of events: matches (football, rugby, tennis, etc.), concerts (pop, classical, festivals, etc.), cultural performances (theater, dance, exhibitions, etc.), and any other event with VIP services. If you have any questions, contact us!

3. How to join Black Seat as an organizer?

It's simple! Contact us at olivier@blackseat.fr or at 06 79 69 80 88 to discuss your project. Once approved, we can add your hospitality offerings and begin marketing them on our platform.

4. What are Black Seat's management fees?

Management fees are determined on a per-partner basis and are based on discussions with you, the organizer. We strive to offer fair terms tailored to your needs to maximize your revenue while ensuring a seamless experience. Contact us to learn more!

5. How are my hospitality services marketed on Black Seat?

Once your hospitality offerings are added to the platform, they are visible to our VIP customers. We highlight your offers with detailed descriptions and premium visuals. You receive a notification for each sale, and we share information with customers (e-tickets, passes, or pickup instructions).

6. Who manages the delivery of tickets or passes to customers?

Black Seat manages the transmission of tickets to customers. E-tickets or m-tickets are sent by email within 48 hours before the event. For physical tickets, you can choose to have them collected at the box office (1.5 hours before the event) or send them to us for delivery (shipping costs are the customer's responsibility).

7. What happens if my event is cancelled or postponed?

Cancellation: In case of cancellation, you must notify us immediately. We refund customers within 15 days, provided you return the funds to us within 10 days (as per our contract).

Postponement: If the event is postponed, hospitality offers remain valid for the new date. If a client cannot attend, we offer them a credit for one of your events. You must inform us of the new date as soon as possible.

8. How do I get paid for my hospitality sales?

Payments are secure through our platform. We collect funds from customers and pay you the total sales amount (less the agreed management fee) weekly via bank transfer.

9. Can I edit or withdraw a hospitality after publishing it?

Yes, you can modify or cancel a stay, as long as no reservation has been confirmed. If a reservation is in progress, contact us at contact@blackseat.fr to manage the situation.

10. What are my responsibilities as an organizer?

You are responsible for:

• Provide accurate information about your hospitality (description, price, availability).
• Inform Black Seat of any cancellation, postponement, or modification of the event.
• Ensure the quality of the promised experience (VIP access, services included)

Black Seat acts as an intermediary and is not responsible for any incidents occurring during the event.

11. How does Black Seat protect my data and that of my customers?

We comply with the GDPR and the French Data Protection Act. Your data (and that of your customers) is secure and used only to manage bookings and payments. You can consult our privacy policy for more details.

12. How can I track my sales and performance?

We keep you informed of your sales and performance via email. You'll receive regular reports including the number of sales, confirmed bookings, and revenue generated. For any questions, contact us at contact@blackseat.fr.

13. How do I contact Black Seat if I have a question?

We're here for you! Contact us by email at contact@blackseat.fr or by phone at +33 6 79 69 80 88. We'll get back to you as soon as possible.